Return & Exchange
At Poptastic Planner, we strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please follow our policy outlined below:
Return Policy
Return Policy
1. Eligibility for Returns: Items can be returned within 30 days of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Non-Returnable Items: Due to hygiene reasons, personalized planners, digital downloads, and clearance items are non-returnable.
3. Return Process:
- Contact our customer service team via our contact form on the website.
- Provide your order number and the reason for the return.
- Our team will provide you with instructions on how to return the item.
4. Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Exchange Policy
Exchange Process:
- Reach out to customer service with your order number and the details of the item you would like to exchange.
- Our team will guide you through the process and provide you with necessary instructions.